In case of any grievance / complaint against the Investment Adviser, please contact:
Compliance Officer and Grievance Officer: Mr. Viral Gadia
Email: [email protected]
Phone: +91-9326916220
Address: The Business Quarter, Office Suite 618 & 623, 6th Floor,
Tower 2A – North Annex, One World Center, Senapati Bapat Marg, Lower Parel, Mumbai – 400 030
You may also approach the Principal Officer: Mr. Sharadkumar Mendon
Email: [email protected]
Phone: +91-9326916220
If not satisfied with the response of the Investment Adviser, you can lodge your grievances with The Securities and Exchange Board of India (“SEBI”) at http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback, or assistance, please contact SEBI Office on Toll-Free Helpline at 1800 22 7575 / 1800 266 7575
SEBI Circular – Online Dispute Resolution Mechanism
SEBI, vide its Circular No. SEBI/HO/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, introduced an online resolution of disputes mechanism in the Indian Securities Market. This mechanism streamlines the existing dispute resolution system by establishing a common Online Dispute Resolution Portal (“ODR Portal”), which utilizes online conciliation and arbitration for the resolution of disputes arising in the Indian Securities Market.
In line with the above circular, The Legacy Custodians has registered itself on the SMART ODR Portal (Securities Market Approach for Resolution Through ODR Portal).
Steps Before Registering the Complaint on the ODR Portal
Step 1: Direct Contact with The Legacy Custodians
An investor/client must first attempt to resolve the issue by lodging the complaint directly with The Legacy Custodians. The investor/client can reach out to the Compliance Officer, Grievance Redressal Officer, or Principal Officer as per the contact details provided above.
Step 2: SCOREs Registration (If Unsatisfied with Company’s Resolution)
If not satisfied with the resolution provided by The Legacy Custodians, the investor/client has the option to register their complaint on the SCOREs portal in accordance with the process outlined therein.
Step 3: ODR Portal Lodging (If Still Unsatisfied)
After exhausting all available options for resolving the grievance, if the investor/client is still not satisfied with the outcome provided by the SCOREs platform, they can initiate dispute resolution through the ODR Portal.
The ODR Portal allows the investor/client to lodge a complaint only after raising the issue directly with the company or the SCOREs platform of SEBI, provided that no complaint is pending at any level or with any court, tribunal, consumer forum, or arbitral process.
Under the ODR Portal, the complaint will first be handled through the conciliation process. If the matter is not resolved through conciliation, it can be referred for arbitration. The entire process is conducted online.
For more information on how to resolve disputes through the ODR Portal, kindly refer to the SEBI Circular.